Imagine if your customers created their own processes…
Imagine if customers could create their own processes from the tools that you or a third party supplier provided them with?
Imagine if a customer could create their own returns, refund or sales process?
Imagine if customers could submit their own complaints process, and then vote on which one would actually get implemented by a company?
Imagine if a company outsourced its customer service proposition to its customers?
Imagine if…
don’t imagine — do it!
check out this post, we hash out the ideas you have with a business-can-do approach…
http://www.customerthink.com/blog/how_customer_co_creation_is_the_future_of_business
I am with you on this, my methodology for customer experience relies on customer’s input to succeed as well.
it is an interesting imagination exercise…
Esteban Kolsky
30/07/2009 at 3:28 am